Conflict is inevitable in organizational life and is needed for organizations to adapt to changing in conditions. In other words, conflict is a necessary organizational behavior! The problem arises when conflict is not managed properly. To be sure, the ability to manage conflict requires advanced interpersonal skills to:
✓ Push one another out of emotional comfort zones.
✓ Motivate learning at the individual and organizational level.
✓ Stimulate open and honest debate – GREAT TEAMS do not hold back their opinions.
✓ Get to know teammates beyond temperament or personality, i.e., cultural background, family norms, etc.
A sample of a managing conflict curriculum.
The Other important areas to examine include:
Readiness for Change
How to Have a Crucial Conversation